If you need assistance with your Ivy home smart ev charger or have questions about the warranty process, our support team is here to help.
Tap a section below to jump to details:
- 📨 How to contact support
- 🛡 What is covered under warranty?
- 🔄 How the warranty process works
- 📋 Information you may need to provide
How to contact support.
If you are experiencing issues with your Ivy home charger, you can contact Ivy support through one of the following methods:
- Submit a support request through the Ivy help centre
- Call Ivy support for urgent or time-sensitive issues
- Use the Ivy mobile app to report issues (if applicable)
Our team will guide you through troubleshooting steps and determine whether further action is required.
What is covered under warranty?
The Ivy home smart ev charger includes warranty coverage for manufacturing defects and hardware-related issues, subject to warranty terms and conditions.
Warranty coverage generally includes:
- Defects in materials or workmanship
- Hardware malfunctions not caused by improper installation or misuse
Damage caused by improper installation, unauthorized modifications, misuse, or external factors may not be covered under warranty.
How the warranty process works.
If a warranty claim is required, the typical process includes:
- Contacting Ivy support and describing the issue
- Completing basic troubleshooting steps as advised
- Providing requested documentation (see below)
- Support review and confirmation of warranty eligibility
- Repair, replacement, or next steps as directed by Ivy
Ivy support will provide instructions if a return, inspection, or replacement is required.
Information you may need to provide.
To help us process your request quickly, please have the following information available:
- Charger model and serial number
- Date of purchase
- Proof of purchase (if requested)
- Who installed the charger (Independently done or via Ivy installers)
- Description of the issue
- What type of connection (NEMA plug or hardwired)
- Light indicator flashing sequence
- Photos or videos of the problem (if applicable)
- Shipping address
Providing complete details upfront helps speed up troubleshooting and warranty review.
💡 Tip: If your charger is experiencing connectivity issues, you may want to review troubleshooting articles in the help centre before submitting a warranty request.