Public charging issues
Something went wrong at a station
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How do I release a stuck charging connector from my vehicle?
In most cases, the charging connector is locked by your vehicle—not the charging station.For any car emergencies, you... -
How do I get billed for public charging sessions?
When you charge at an Ivy public charging station, billing depends on the payment method you use. Below is a breakdow... -
How can I report a charging station issue on the Ivy app?
If you experience an issue at an Ivy charging station, you can report it directly through the Ivy mobile app. Reporti... -
How can I troubleshoot for public charging?
If you're experiencing an issue at an Ivy charging station, this guide will walk you through common troubleshooting s...