How do I get billed for public charging sessions?

How do I get billed for public charging sessions? 

When you charge at an Ivy public charging station, billing depends on the payment method you use. Below is a breakdown of how billing works and what to expect.

Tap a section below to jump to details:

• 💳 Billing methods
• 📱 Billing through the Ivy app
• 🔳 Billing through QR code payment
• 💳 Billing through the terminal
• 🔒 Pre-authorization holds
• 🧾 Receipts and charging history

Billing methods. 

You can pay for public charging sessions using:

• The Ivy mobile app (with a saved payment method)
• A credit card or Apple Pay via QR code
• A credit card or mobile wallet tapped at the terminal (where available)
• An RFID card linked to your account

All sessions are billed on a pay-per-use basis.

Billing through the Ivy app. 

If you start a charging session using the Ivy app or RFID card linked to your account:

• The session cost is charged to your saved payment method
• You will receive an email receipt after the session ends
• Your full charging history is available in the app

You can view:

• Energy consumed (kWh)
• Session duration
• Total session cost
• Monthly subtotals

Billing through QR code payment. 

If you scan the QR code at the charger and pay without logging into the app:

• You'll enter your credit card details or select Apple Pay
• The session cost is charged to that payment method
• An email receipt is sent after the transaction

To track long-term charging history and monthly summaries, we recommend using the Ivy mobile app.

Billing through the terminal. 

If you pay directly at the charging terminal (at select ONroute sites) using a credit card:

• Tap your card at the terminal to start a session
• The session cost is charged directly to your credit card
• To receive a receipt, scan the QR code displayed on the terminal at the end of your session

Note: Since terminal payments don't require an Ivy account, you won’t be able to see your charging history. Make sure to scan for your receipt if you’d like to track your sessions

Pre-authorization holds.

To ensure sufficient funds are available:

• A $50 pre-authorization hold is applied for credit card payments
• A $75 pre-authorization hold may be applied when using Apple Pay
• A $80 pre-authorization hold is applied when using payment terminals at select ONroute locations 

After your charging session is complete:

• The final session cost is calculated
• Any unused portion of the pre-authorization is released or refunded
• If the total exceeds the pre-authorization amount, the remaining balance is charged separately

Note: Depending on your financial institution, it may take several business days for the hold to disappear from your account.

Receipts and charging history.

After every charging session, you'll receive a detailed email receipt outlining:

• Location
• Date and time
• Energy delivered (kWh)
• Total cost

Note: For charging sessions at select locations with payment terminals, scan the QR code to save a copy of your digital receipt.

💡 Tip: Using the Ivy app provides the most complete view of your charging history, monthly totals, and payment records.