How do I manage payment methods on the Ivy app?

You can easily add, update, or remove payment methods directly in the Ivy app. Managing your payment details ensures a smooth charging experience and uninterrupted access to Ivy stations.

Select a topic below to get started:

• 💳 Add a payment method
• ✏️ Update an existing payment method
• 🗑 Remove a payment method
• 🔐 Understanding pre-authorizations

Add a payment method.

1. Open the Ivy app.
2. Log in to your account.
3. Tap Account in the bottom navigation menu.
4. Select Payment methods.
5. Tap Add payment method.
6. Enter your credit card details or follow prompts to add a supported payment option.
7. Tap Save.

Once added, your new payment method will be available for future charging sessions.

Update an existing payment method.

If your card details change or expire, you can update them directly in the app:

1. Open the Ivy app.
2. Tap Account.
3. Select Payment methods.
4. Choose the card you want to update.
5. Edit the necessary details (e.g., expiry date or billing information).
6. Tap Save.

💡 Tip: Keeping your payment details up to date helps prevent interrupted charging sessions.

Remove a payment method.

To remove a saved payment method:

1. Open the Ivy app.
2. Tap Account.
3. Select Payment methods.
4. Choose the card you want to remove.
5. Tap Remove or Delete.
6. Confirm your selection.

⚠️ You must have at least one valid payment method saved to start a charging session.

Understanding pre-authorizations.

When you start a charging session, a temporary pre-authorization hold may be applied:

• $50 pre-authorization for standard card payments
• $75 pre-authorization when using Apple pay

This hold ensures sufficient funds for your charging session. Once your session ends, any unused portion of the pre-authorized amount is automatically refunded.

If the total cost exceeds the pre-authorization amount, the remaining balance will be charged separately.

Need additional help? Visit the Help Center or contact support through the app.