When you charge at an Ivy public charging station, billing is processed automatically through your selected payment method.
Select a topic below:
How public charging billing works.
Billing depends on how you start your charging session:
Using the Ivy app
- Select the charger in the Ivy app.
- Start your charging session.
- The session cost is automatically charged to your saved payment method.
Using an RFID card
- Tap your RFID card at the charging station.
- The session will be billed to the payment method linked to your Ivy account.
Using QR code / credit card
- Scan the QR code on the charger.
- Enter your credit card details or use Apple Pay.
- The session is billed directly to that payment method.
Using the terminal directly to tap and pay (where available)
- Tap your credit card at the charging terminal.
- The session is billed directly to that payment method.
- To receive your digital receipt, scan the QR code displayed on the terminal at the end of your session.
Note: Since terminal payments don’t require an Ivy account, you won’t be able to see your charging history. Make sure to scan for your receipt if you’d like to track your sessions.
Charging sessions are pay-per-use. You are billed based on Ivy’s posted pricing at that station.
Where to find your receipt.
After each completed charging session:
- An email receipt is sent to the email address associated with your account or payment.
Note: For charging sessions at select locations with payment terminals, scan the QR code to save a copy of your digital receipt.
Your receipt includes:
- Location of the charging station
- Energy delivered (kWh)
- Session duration
- Total cost
For sessions started through the Ivy app, QR code, or RFID card:
- An email receipt is sent to the email address associated with your account or payment.
- You can view detailed session history in the Ivy app under Account → History.
For sessions paid directly at a payment terminal using a credit card (select locations):
- At the end of your session, tap Receipt on the terminal screen — or wait a few seconds for the QR code to appear automatically.
- Scan the QR code with your phone to view and save your digital receipt.
- The terminal returns to the home screen shortly after, so scan promptly.
Pre-authorization details.
At the start of a public charging session, a temporary pre-authorization hold is applied:
- $50 for standard credit card payments
- Credit card (tap payments where available): $80 for payment terminals at select ONroute locations.
- $75 when using Apple Pay
- A $80 pre-authorization hold is applied when using payment terminals at select ONroute locations
This ensures sufficient funds are available for the charging session.
After the session ends:
- The final session cost is calculated.
- Any unused portion of the pre-authorization is automatically refunded.
- If the session cost exceeds the pre-authorized amount, the remaining balance is charged separately.
If you believe there is an issue with your billing, please contact Ivy support through the app or submit a support request.