How billing works for public charging.
As of May 1, 2024, you are billed immediately after each charging session, whether started via the Ivy app, your RFID card, credit card, or Apple pay. Monthly billing is no longer supported.
After your session ends, you’ll receive an email receipt that includes the charging location, amount of energy received, and the total cost. You can also view your billing history in the Ivy app under Payments.
Payment processing details.
All charges will appear on your credit card statement as Ivy charging network.
Pre-authorization holds.
Before a charging session begins, Ivy places a temporary hold on your selected payment method to confirm available funds:
- Credit card: $50 pre-authorization hold
- Apple pay: $75 pre-authorization hold
These are temporary holds. Once your session ends:
- If your total charge is less than the hold amount, the unused portion is refunded.
- If your total charge is more than the hold, the difference is charged after the session.
This ensures your session can start smoothly and helps prevent failed payments.
Adding a new credit card.
When you add a new credit card in the Ivy app, a temporary pre-authorization charge under $2.00 will appear to verify the card. This amount is refunded within a few days. If verification fails, the card won't be added.
Refunds and card changes.
Once a payment is processed, Ivy is unable to transfer charges to a different card or issue refunds for completed sessions.
How to update your payment method.
- Open the Ivy charging network app.
- Go to Payments.
- Add a new payment method.
- (Optional) Remove your previous card once the new one is added.
All future charging sessions will now use the updated card.
Need help?
If you need assistance, contact us anytime at 1‑800‑301‑1950 or visit our Support Centre.