Once you become an Ivy member, you can start a charging session in four different ways. Choose the option that works best for you depending on the charger and your preferred payment method.
- 💳 Use an RFID card
- 📱 Scan a QR code
- 📲 Use the Ivy mobile app
- 💳 Tap and pay at the terminal (where available)
💡 Tip: Before starting a session, make sure your vehicle is properly parked and plugged into the charger.
Download the Ivy App
For the best experience, download the Ivy app:
Start a charging session using an RFID card.
If you have an Ivy RFID card, this is the fastest way to start charging.
- Plug your vehicle into the charging station
- Tap your RFID card on the charger’s RFID reader
- Wait for the charger screen or indicator light to confirm the session has started
Charging will begin automatically once the session is authorized.
Start a charging session by scanning a QR code.
You can start a charging session without the app by scanning the QR code located on the charger.
- Scan the QR code on the charger using your mobile device.
- Follow the on-screen instructions.
- Enter your credit card details or select Apple Pay.
- Select your charging port.
- Tap Start session.
This option requires an active data connection or Wi-Fi.
You can also start a session by opening a direct link to the charger. For example:
https://charge.id/IVY-0112
Start a charging session using the Ivy mobile app.
The Ivy mobile app gives you the most control and visibility over your charging sessions.
- Log in to the Ivy mobile app.
- Select the charger using the charger ID or map.
- Choose your charging port.
- Tap Start session.
Once the session starts, you can monitor charging progress directly in the app.
Start a charging session by tapping your credit card at the terminal (where available).
- Tap your credit card at the terminal.
- Follow the on-screen prompts to select your port and confirm payment.
- Plug your vehicle into the charging station.
- Wait for the terminal to confirm the session has started.
Note: This option does not require an Ivy account. Session history for terminal payments will not appear in the Ivy app. To receive a receipt, scan the QR code displayed on the terminal at the end of your session.
Payment, receipts, and billing information.
Every Ivy charging session is billed on a pay-per-use basis.
- A $50 pre-authorization is applied at the start of each charging session when paying by credit card.
- A $75 pre-authorization is applied when using Apple Pay.
- A $80 pre-authorization is applied for tap to pay (at select ONroute locations)
- The final cost is calculated when the charging session ends.
- Any unused portion of the pre-authorization is automatically refunded.
- If the total session cost exceeds the pre-authorization amount, the remaining balance is charged separately.
After each charging session, you’ll receive an email receipt with a detailed breakdown of your session.
📊 Want to track your charging history?
Use the Ivy mobile app to view your full charging history, monthly subtotals, and payment records.