How do I use the Ivy app?

The Ivy mobile app helps you locate charging stations, start and stop sessions, manage payments, and track your charging history — all in one place.

Tap a topic below to jump to detailed instructions:

• 📲 Download and log in
• 📍 Find a charging station
• ⚡ Start a charging session
• 💳 Manage payment methods
• 📊 View charging history

Download and log in.

To get started with the Ivy app:

1. Download the Ivy Charging Network app from the App Store or Google Play.
2. Open the app.
3. Create an account or log in with your existing credentials.
4. Add a payment method to enable charging sessions.

Once logged in, you’ll have access to station search, session management, and your account details.

Find a charging station.

To locate a charger near you:

1. Open the app home screen.
2. Use the interactive map to browse nearby charging stations.
3. Tap a station pin to view details including:
   • Charger type (L2 or L3)
   • Connector types available
   • Real-time availability
   • Pricing information

You can also search by city, address, or charger ID using the search bar.

Start a charging session.

Once you're at the charging station:

1. Open the Ivy app.
2. Enter or select the Charger ID.
3. Select the charging port.
4. Plug in your vehicle.
5. Tap Start session.

The app will display live session details including energy delivered and session duration.

When finished charging, tap Stop session in the app and unplug your vehicle.

Manage payment methods.

To update your payment information:

1. Tap Account in the bottom navigation.
2. Select Payment methods.
3. Add, remove, or update your credit card information.

You may also be able to use Apple Pay at supported stations.

View charging history.

To track past sessions:

1. Tap Account.
2. Select History.

You’ll see a breakdown of:

• Charging location
• Energy delivered (kWh)
• Session duration
• Total cost

Email receipts are also sent after each completed charging session.

Need help? If you're experiencing issues with the app, please contact support through the Help section in the app or submit a ticket via our Help Center.