Pairing your Ivy Home charger with the Ivy app allows you to monitor charging, view usage data, and manage settings directly from your mobile device.
Follow the steps below to successfully connect your charger:
Before you begin.
Make sure you have:
- A compatible home charger supported by the Ivy app
- Your charger powered on and installed
- A stable Wi-Fi connection (2.4 GHz networks are typically required)
- The latest version of the Ivy app installed
💡 Tip: Stay close to your charger during setup to ensure a strong Bluetooth/Wi-Fi signal.
Pair your charger.
- Open the Ivy app on your mobile device.
- Log in to your account.
- Tap Add charger or navigate to the Home charging section.
- Select your charger model from the list.
- Follow the on-screen prompts to:
- Enable pairing mode on your charger (if required)
- Connect to your Wi-Fi network
- Confirm device setup
- Wait for the app to confirm successful connection.
Setup may take a few minutes while the charger connects to your network.
Confirm connection.
Once pairing is complete:
- Your charger will appear under My Chargers in the app
- You can view charging status and history
- You may be able to configure settings such as scheduling (if supported)
If your charger appears online and responsive, pairing was successful.
Troubleshooting tips.
If you're having trouble pairing:
- Ensure you are using a 2.4 GHz Wi-Fi network (many chargers do not support 5 GHz)
- Move closer to the charger during setup
- Restart your charger and mobile device
- Verify your Wi-Fi password is entered correctly
- Update the Ivy app to the latest version
If issues persist, please contact support through the Help Center.