Charging station issue? Report it in the app.
If you're experiencing a problem at one of Ivy's charging stations, you can quickly report it through the Ivy app. Our stations are monitored 24/7, but your feedback helps us respond faster and improve reliability.
How to report a station issue.
Follow these steps to submit a report directly from the Ivy app:
- Open the Ivy Charging Network app on your phone.
- Tap the Charge tab at the bottom.
- Select Get Help.
- Fill out the contact form and provide any helpful details.
Once submitted, our support team will receive your report and begin investigating the issue.
Need immediate assistance?
For 24/7 support, call us at 1‑800‑301‑1950 or visit the Support Centre.