If you’ve changed your Wi-Fi network or are experiencing connection issues, you may need to reset your Ivy home smart EV charger’s Wi-Fi settings and reconnect it through the Ivy app.
Tap a section below to jump to details:
- 📶 When should I reset Wi-Fi?
- 🔄 How to reset your charger’s Wi-Fi
- 📱 How to reconnect in the Ivy app
- 🛠 If the charger won’t reconnect
When should I reset Wi-Fi?
You may need to reset your charger’s Wi-Fi settings if:
- You changed your home internet provider
- You updated your Wi-Fi network name (SSID) or password
- Your charger appears offline in the Ivy app
- You are experiencing persistent connection errors
Resetting Wi-Fi allows the charger to forget the old network and connect to a new one.
How to reset your charger’s Wi-Fi.
Follow these steps to reset your Ivy home charger’s Wi-Fi connection:
- Unplug the charger.
- Remove the front cover by removing the 4 screws at each corner of the charging station.
- With the front cover placed to the side, locate the DIP switch on the Ivy home charger circuit board. The DIP switch is a 4-position switch on the main circuit board, located directly to the left of the LED.
- Move the DIP switch #1 to the down position. This applies to all 40A, 32A, 24A amperage settings. For 16A, set DIP #2 to the up position to set the chargers to 20A before proceeding.
- Plug the charger back in. Wait 2 minutes. Ensure the indicator light is blue/magenta alternating with 1-second frequency.
- Unplug the charger again.
- Set the DIP switch back to the original position.
- Plug the charger in. It will display the blue/magenta alternating indicator light.
- Connect the charger to your Wi-Fi and mobile app. You can follow the instructions here.
Note: The indicator light may blink or change colour to show it is ready to reconnect.
How to reconnect in the Ivy app.
Once the charger is in setup mode:
- Open the Ivy app on your mobile device.
- Go to My Chargers.
- Select your charger.
- Follow the on-screen instructions to connect to your new Wi-Fi network.
- Enter your updated Wi-Fi password when prompted.
Wait a few minutes for the charger to appear online in the app.
If the charger won’t reconnect.
If your charger does not reconnect after resetting Wi-Fi:
- Confirm you are using a strong and stable Wi-Fi signal.
- Move your router closer to the charger if possible.
- Restart your router and try again.
- Power cycle the charger at the breaker and retry setup.
If issues continue, contact Ivy support for assistance.