If your Ivy home smart ev charger is experiencing a connection error, follow the steps below to restore connectivity.
Tap a section below to jump to details:
- 📶 Check your Wi-Fi connection
- 🔄 Restart your charger
- 🌐 Restart your router
- 📍 Improve signal strength
-
🆘 When to contact support
Check your Wi-Fi connection.
Make sure your home Wi-Fi network is working properly:
- Confirm other devices (phone, laptop, tablet) can connect to Wi-Fi.
- Ensure your internet service is active.
- Verify you are using a 2.4 GHz network if required.
Tip: Weak or unstable Wi-Fi signals are the most common cause of connection errors.
Restart your charger.
Power cycling the charger can often resolve temporary connection issues:
- Turn off the charger at the breaker panel.
- Wait at least 30 seconds.
- Turn the breaker back on.
Allow a few minutes for the charger to reconnect to your Wi-Fi network.
Restart your router.
If the issue persists, restart your internet router:
- Unplug your router from power.
- Wait 30–60 seconds.
- Plug it back in and wait for the connection to fully restore.
Once your Wi-Fi is back online, check the Ivy app to confirm the charger reconnects.
Improve signal strength.
If your charger is far from your router, signal strength may be too weak.
Consider:
- Moving your router closer to the charger.
- Installing a Wi-Fi extender.
- Upgrading your home network equipment.
For best performance, the charger should receive a strong and stable Wi-Fi signal.
How to troubleshoot Wi-Fi connection indicator.
If the connection is successful, the Wi-Fi network UC_Smart_[ChargerSerial#] will no longer be discoverable. Additionally, the indicator light on the charger will alternate between blue and cyan.
How to troubleshoot password.
Verify that the Wi-Fi password entered matches the Wi-Fi network settings exactly. The charger will recycle the connection if password information is incorrect.
The password limit for the charger is 38 characters. The charger will not connect to Wi-Fi networks with passwords longer than this limit.
For additional information on how to troubleshoot connection errors in your Ivy home charger, we recommend reading the full manual here.
When to contact support.
If you have completed all troubleshooting steps and the charger still shows a connection error, contact Ivy support for assistance.
- Submit a support ticket through the Ivy app.
- Call the Ivy support line for real-time assistance.
Providing details such as your charger model and a screenshot of the error message will help speed up resolution.