Find answers to the most common questions about using the Ivy Charging Network — from starting a session to billing and troubleshooting.
Getting started.
How do I start a charging session?
You can start a charging session in four ways:
- RFID card — Tap your card on the charger.
- QR code — Scan and follow the on-screen payment steps.
- Ivy mobile app — Select the charger and tap Start session.
- Credit card at the terminal — Where available, tap your credit card directly at the terminal.
What types of vehicles can charge with Ivy?
Ivy supports most EVs equipped with CCS connectors. Some ONroute locations also support NACS connectors.
Payments & billing.
How do I pay for charging?
You can pay using:
- Credit card (via QR code)
- Credit card tapped directly at the terminal (where available)
- Apple Pay (at supported stations)
- Saved payment method in the Ivy app
What is the pre-authorization amount?
- $50 for credit card payments
- $75 for Apple Pay
Any unused amount is automatically refunded after your session ends.
Charging experience.
What impacts my charging speed?
- Vehicle battery size
- Charger type (Level 2 vs Level 3)
- Battery state of charge
- Weather conditions
How do I find Ivy charging locations?
Use the Ivy mobile app or the interactive map on the Ivy website to locate nearby stations.