Account & access issues
See all articlesI lost my RFID card. What do I do?
If you’ve lost your Ivy RFID card, don’t worry — you can deactivate it and order a replacement directly through the I...
App basics & navigation
See all articlesHow do I set up a charging schedule on the Ivy app?
The Ivy app allows you to schedule charging sessions for supported home chargers. Scheduling helps you charge during ...
How do I pair my Ivy Home charger on the Ivy app?
Pairing your Ivy Home charger with the Ivy app allows you to monitor charging, view usage data, and manage settings d...
How do I use the Ivy app?
The Ivy mobile app helps you locate charging stations, start and stop sessions, manage payments, and track your charg...
Payments & billing
See all articlesHow do I get billed for public charging sessions?
When you charge at an Ivy public charging station, billing is processed automatically through your selected payment m...
How do I add or remove a payment method on the Ivy app?
You can add or remove payment methods directly in the Ivy app at any time. Keeping your payment information up to dat...
How do I manage payment methods on the Ivy app?
You can easily add, update, or remove payment methods directly in the Ivy app. Managing your payment details ensures ...