Public charging issues
See all articlesHow do I release a stuck charging connector from my vehicle?
In most cases, the charging connector is locked by your vehicle—not the charging station.For any car emergencies, you...
How do I get billed for public charging sessions?
When you charge at an Ivy public charging station, billing depends on the payment method you use. Below is a breakdow...
How can I report a charging station issue on the Ivy app?
If you experience an issue at an Ivy charging station, you can report it directly through the Ivy mobile app. Reporti...
How can I troubleshoot for public charging?
If you're experiencing an issue at an Ivy charging station, this guide will walk you through common troubleshooting s...
Ivy Home charger setup
See all articlesCharger setup.
If you have an Ivy Home Smart EV charger, this article walks you through installing your charger, connecting it to th...
Can I safely remove my Ivy Home charger for warranty claims or moving locations?
Yes. The Ivy Home Smart EV charger can be removed and reinstalled at a new location.Tap a section below to jump to de...
Is the Ivy Home Smart EV charger compatible with Tesla vehicles?
Yes, the Ivy Home Smart EV charger is compatible with Tesla vehicles.Tap a section below to jump to details:
🔌 Connec...
Can the Ivy Home Smart EV charger be installed outdoors?
Yes. The Ivy Home Smart EV charger is designed to be installed outdoors when installed in accordance with manufacture...
How do I get billed for public charging sessions?
How billing works for public charging.As of May 1, 2024, you are billed immediately after each charging session, whet...
Ivy Home charger troubleshooting
See all articlesHow long does it take to fully charge my car with the Ivy Home charger?
Charging time with the Ivy Home Smart EV charger depends on several factors, including your vehicle’s battery size, y...
How do I reset the Wi-Fi on my Ivy Home charger?
If you’ve changed your Wi-Fi network or are experiencing connection issues, you may need to reset your Ivy home smart...
How to troubleshoot connection errors for the Ivy Home charger
If your Ivy home smart ev charger is experiencing a connection error, follow the steps below to restore connectivity....
How can I report a charging station issue on the Ivy app?
Charging station issue? Report it in the app.If you're experiencing a problem at one of Ivy's charging stations, you ...
Warranty & support
See all articlesHow do I get charger support or help on the warranty process?
If you need assistance with your Ivy home smart ev charger or have questions about the warranty process, our support ...